Monday, 31 October 2011

HR Assistant Job Description

HR Assistant Job Description

HR Assistant’s job entails providing a comprehensive administrative support to day-to-day operations of human resources ensuring the efficient delivery of salary payments, salary adjustments, recruitment processes, and the accuracy of employee data records. HR Assistant liaises closely with human resources department, finance and accounts department and other departments throughout the organization providing a customer focused and effective HR support service to the organization to achieve the organization goals and objectives.

Duties and Responsibilities

  • Preparing and posting job advertisements, screening applications, arranging interviews, participating in selection process, and administering pre-employment tests as required.
  • Providing general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and taking down minutes as needed.
  • Preparing source documentation needed for new hires, or effective changes in pay, status, or benefits.
  • Establishing, maintaining and controlling personnel, employees, recruitment relations records, files, correspondence, reports, and organization charts.
  • Managing sensitive and confidential matters like personnel relations, employee relations, and organizational changes, planning and protecting the security of information, data and files.
  • Responding to and putting through various queries from managers and employees, and from other agencies or departments.
  • Exercising individual judgment while dealing with potential or real troubles on own initiative and bringing them to manager’s attention
  • Interpreting, assisting and advising employees and managers regarding cooperative agreement applications, leave management and benefit administration, and HR procedures and policies within the specified guidelines.
  • Conducting research, gathering data and statistical reports, and maintaining statistical information.
  • Coordinating in volunteer and staff training events or programs and recommending resources, as needed.
  • Keeping up current issues and matters in the organization related to HR department.
  • Administering and monitoring new hire orientation programs.
  • Handling issues and inquires in unavailability of HR Manager.
  • Administering driving and criminal record checks.
  • Maintaining and monitoring records of exempt employee benefits and salary.
  • Maintaining employee file records up-to-date by handling changes in employee status in timely manner.
  • Ensuring effective reception or proper approvals on forms and enter changes in the system.
  • Preparing paperwork needed to create new employee profile and to place new employee on payroll.
  • Providing assistance in hiring process activities such as posting jobs on job board or website, reviewing applications and maintaining a spreadsheet on tracking an applicant.
  • Helping in maintenance of employee directory and company organization charts.
  • Providing assistance in monitoring employee performance appraisal process.
  • Interacting with and supplying information to employees, department heads, and job applicants.

Skills and Specifications

  • Effective problem-solving skills.
  • Knowledge of recruitment process.
  • Competent keyboard skills to produce accurate and well presented reports.
  • Able to present information in forms, tables, and spreadsheets.
  • Should be an effectual communicator verbally as well as through writing skills.
  • Should be committed to diversity and equality culture.
  • Ability to operate under immense pressure.
  • Medium proficiency in Microsoft Excel, Word, Outlook, and Internet Explorer.
  • Proficient with basic budget management and calculations.
  • Able to deliver effective results, meet tight deadlines and targets.

Education and Qualifications

  • High school diploma in Human Resource Management.
  • Degree in Human Resource Management or Business Management.

Call Center Representative Job Description

Call Center Representative Job Description and Profile

Call Center Representatives, working in a call center environment, interact with the customers to deliver information in answer to general customer inquiries, invoice questions, orders, and customer complaints.  Their main aim is to project the professional organization image through telephone interaction. They handle customer complaints and offer suitable proper solutions.

Duties and Responsibilities

  • Handling outbound and inbound calls from external and internal customers.
  • Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
  • Providing information on complaints regarding specific products as well as services.
  • Selling products and placing customer orders in the computer system.
  • Transferring customer calls with complex inquiries to appropriate staff.
  • Completing call reports and logs, and researching billing issues.
  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
  • Recommending process improvements and researching misapplied payments.
  • Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Performing customer verifications, processing orders, applications, forms, and requests.

Skills and Specifications

  • Strong communication skills and basic computer knowledge.
  • Flexibility, proactive and perseverance.
  • Should be able to operate well under tight pressure.
  • Able to juggle multiple projects simultaneously.
  • Ability to type and good product knowledge.

Education and Qualifications

  • High school diploma from an accredited institution.
  • General education degree.
  • Interest in working with customers.

Call Center Agent Job Desciption

Call Center Agent Job Description and Profile

Call Center Agents play a vital role, liaising between various customers and the business entities. They are responsible to answer to customer inquiries and questions regarding the products and services, which the organization produces or provides. Depending on the organization that provides the products, the duties and responsibilities of a call center agent differ.  Most agents perform their duties by telephone in the call center, some communicate with customers by fax, post, e-mail, or face-to-face.

Duties and Responsibilities

  • Answering inbound calls and assisting customers who have particular inquiries or questions.
  • Providing individualized customer service of high-standard professional level.
  • Building the interest of customers in the products and services offered by the organization.
  • Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
  • Assisting customers of communication based organization with service queries and problems.
  • Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
  • Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
  • Facilitating the collected competitive information to monitor business opportunities and trends.
  • Checking lines and categorizing the problems and issues of the customers.
  • Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.

Skills and Specifications

  • Ability to understand as well as grasp basic customer information.
  • Ability to handle diverse people.
  • Ability to cope up with difficult customer situations.
  • Should analyze the customer problem properly and provide logical solutions.
  • Ability to make effective use of resources.
  • Excellent communication, customer service, interpersonal, and typing skills.

Education and Qualifications

  • High school diploma from an accredited institution.
  • General education degree.
  • Interest in helping customers.

Administration Job description

By the word ‘Administration’, we mean any work which is aimed at managing and performing those operations which directly or indirectlly help in the running of an organisation or company. Administration may include many sub fields but the nature of work of a person in this field always revolves around governing and directing people in order to reach a certain goal.
The duties of a person involved in administration may be different for each different organisation or work set up but in general there are various attributes that forms the part of all the administration job descriptions.
The following are a few types of job posts in this area of work:
  • Operations administration job
  • Business administration job
  • Junior manager job
  • Data entry supervisor job
Etc…
For anyone who is interested to be an administrator or be a part of the administration department of a company, the following few points shall be of help:
  • For starters, it is important for the applicant to atleast hold a bachelor’s degree in administration or business administration.
  • A person with an MBA degree may always be a preferred choice in comparison to someone who has only done graduation.
  • Experience always counts. A person with ample experience in the field of administration will always win more points than one who doesn’t.
  • The other attributes which make a good administrator are good personality, leadership skills, good interpersonal skills etc…

Search Engine Optimizer Job Profile & Description

Search Engine Optimizer Job Profile & Description

SEO is the activity of optimizing Web sites or specific pages to make them more search-engine-friendly, thus getting elevated positions in search results. This will improve the volume or quality of traffic to a web site or page from search engines’ search results. A search engine optimizer edits the contents related to a website and coding to increase its relevance to defined keywords and to remove barriers to the process of indexing activities of search engines.

Responsibilities and Duties

  • Using web tools to track site traffic, rankings, and ultimately sales.
  • Identifying and implementing strategies for increasing site traffic through organic search listings without being blacklisted
  • Researching and resolving HTML code and content, link architecture and navigation issues
  • Assisting in layout of web pages when required
  • Continually monitoring organic search rankings to increase traffic and sales
  • Analyzing website strategies and translating qualitative or anecdotal data into recommendations and tactics for revising the strategies
  • Creating and reviewing regular sales reports for various online sites and promotions
  • Researching keywords using Google, Overture, WordTracker and internal tools

Skills and specifications

  • Excellent verbal and written communication skills
  • Self-directed when confronted with support issues
  • Ability to manage details, overall flexibility and efficient work habits

Education and Qualifications

  • Excellent Internet and computer skills
  • Knowledge of online marketing and search engine optimization
  • Clear understanding of SEO, affiliate marketing and pay-per-click advertising
  • Minimum college diploma in Information Science, Advertising, Business, Computer Science, Math, MIS, English, Journalism or Communications
  • Proficient in the use of Internet Explorer and other browsers, Word, Outlook, Excel,
  • Knowledge and experience with HTML and Excel

Saturday, 29 October 2011

Project Coordinator

Education and Experience:
Must have a BS (CS) degree.
1-2 years working experience.
Positions:  1 Open
Responsibilities:
  • Proactively coordinating projects and acting as central point of contact for the project team including client, facilitators, director, and project assistants.
  • Facilitate communication between all parties involved in an implementation to ensure all clients and vendors are effectively working together.
  • Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules, budgets, and deliverables
  • Hand over project results, draw up final project report.
  • Requirement analysis.
  • Scope Analysis.
  • Client Coordination.
  • Understanding of wireframes.
  • Reviewing and formatting Technical Documentation.
  • Universal competencies requiring fundamental proficiency in communication, presentation, conflict recognition, resolution, Project organization, cooperation, time management, task planning and prioritizing, economic decision-making, data protection, security, documentation, standards and quality assurance
  • Produce technical, business and economic feasibility studies for project ideas.
  • Identifying, developing and maintaining stakeholder relationships
  • Contributing to meeting and workshop design
  • Managing Project Assistants in their day to day work
  • Previous Experience with wireframe designing is a plus.
  • Be responsible for your own administration, including paperwork and filing.

Sharepoint Developer

Skills Required:
2 years experience required in Sharepoint, .net, C#, ASP.NET
Positions:  5 Open
Responsibilities:
  • Design and develop new .NET applications and / or maintain existing .NET applications.
  • Perform problem management and cause analysis.
  • Application support, bug fix responsibilities, and support for development and QA websites.
  • Maintain thorough understanding of applicable technology, tools, and processes.
  • Troubleshoot complex business requirements and processes.
  • Able to span diverse platform environments, software, hardware, and tools.
  • Research and evaluate alternatives.
  • Participate in application and database design and specification development.
Tasks involving systems analysis, design, coding, test plans, implementation plans, and conversion.

What do you need to qualify?
Knowledge of some server-side programming and databases and/or XML. Structured approach to software design and development. Experience in web production or programming environment.
  • Vast understanding of ASP.NET framework
  • VB.net and or C#.net
  • Web Services
  • MOSS 2007, Sharepoint 2010
  • Visual Studio (2008, 2010)

This experience is a plus:
  • JavaScript
  • SQL (MS SQL platform)
  • .Net Framework (1.1, 2.0)
  • C#, ASP.Net
  • WebParts
  • BizTalk Server
  • SQL Server
  • IIS
  • Windows Server 2003
  • Office 2007 -10

What's in it for you?
  • Environment where your creativity comes to life with great code!
  • We offer a competitive salary range, full benefits package, and many other perks! So ¸ if you are a ASP.NET Programmer who wants to work for a creative interactive company, apply now!

Senior PHP Developer

Education and Experience:
3+ years working experience.
Positions:  15 Open
Responsibilities:
  • Develop the programming code from scratch or by adapting existing website graphics packages and software to meet business requirements.
  • Experience on ROR
  • Candidate should be a top-notch PHP5 developer, familiar with the latest features in PHP 5.2.X and 5.3.X.
  • Uploading the web site onto a server and registering it with different search engines.
  • Participate in all areas of the Software Development Lifecycle
  • Testing the website and identifying any technical problems and hitches
  • Determining any functionality that the site must support and developing PHP content based on practical approved layout
  • Identifying the content type the site will host and ensuring compatibility with the PHP programming requirements
  • Expert level JavaScript/XHTML/CSS development will be necessary. JQuery experience preferred.
  • Giving guidance on colors, layout and styles for the client website
  • Strong Object Oriented (OO) Background
  • Knowledge of network methodologies and implementations ( TCP/IP Experience)
  • An understanding in CS Fundamentals of threading, memory management & protocols

Skills and specifications:
  • Skills in software graphics manipulation and web programming
  • Knowledge of W3C standards - accessibility, cross-platform compatibility and semantic coding.
  • Creativity and imagination.
  • Excellent interpersonal and communication skills
  • Ability to adapt and pick up new techniques and technology
  • Must be able to stay on top of advancing internet and computer technology and its effects to the business environment
  • Must be thorough and precise in their work
  • Ability to work individually or in a team to beat tight deadlines
  • Ability to multi-task
  • Knowledge of international web standards and protocols

If you are a Software Engineer or PHP Developer with Python, MySQL, LAMP, JavaScript, Apache, Linux, Threading, TCP/IP and Drupal experience, please apply now! Mail your resumes